FRESHA Co. ABN 77 323 565 492

END-OF-LEASE CLEANING SERVICES AGREEMENT

& BOND-BACK RECTIFICATION GUARANTEE

1. PARTIES

This Agreement is made between:

FRESHA Co. ABN 77323565492
of 705 Springvale Rd, Mulgrave VIC 3170
(“Service Provider”)

and

The person or entity identified in the booking confirmation
(“Client”).

The Service Provider and the Client are collectively referred to as the “Parties”.

2. FORMATION OF AGREEMENT

2.1 This Agreement governs the provision of End-of-Lease (Vacate) Cleaning Services.

2.2 A legally binding contract is formed when the Client:

(a) submits an online booking;
(b) pays a deposit or service fee;
(c) confirms the booking in writing; or
(d) permits the Service Provider to commence the Services,

whichever occurs first.

2.3 The Client acknowledges that the full Agreement is made available via the Service Provider’s website and/or booking confirmation email prior to service commencement.

2.4 Electronic acceptance constitutes legally binding agreement.

3. PURPOSE OF SERVICES

3.1 The Services are provided to return the Property to a reasonably clean condition consistent with common real estate exit inspection standards.

3.2 The Service Provider does not guarantee bond release.

3.3 Bond determinations remain solely between the tenant, landlord, managing agent and any relevant authority.

4. SCOPE OF SERVICES

(Inspection-Aligned Checklist Framework)

Unless expressly excluded in writing, the Services include the following areas:

4.1 Kitchen

  • Oven (internal and external surfaces)

  • Stovetop and rangehood (filters where accessible)

  • Benchtops and splashbacks

  • Cupboards and drawers (internal and external surfaces)

  • Sink and tapware

  • Dishwasher (external wipe only)

  • Skirting boards

  • Switches and power points (surface wipe only)

  • Floors vacuumed and mopped

4.2 Bathrooms & Toilets

  • Shower screens, tiles and grout (surface clean)

  • Bathtub and basin

  • Toilets (internal and external surfaces)

  • Mirrors

  • Cabinetry (external surfaces only)

  • Exhaust fan covers (accessible areas only)

  • Floors vacuumed and mopped

4.3 Bedrooms & Living Areas

  • Wardrobes and cupboards (accessible internal surfaces only)

  • Skirting boards (manual wipe only)

  • Light switches and power points (surface wipe only)

  • Internal doors and frames

  • Cobweb removal

  • Floors vacuumed and mopped

4.4 Internal Windows

  • Internal glass panels

  • Window sills

  • Window tracks (accessible areas only)

External window cleaning is excluded unless separately agreed in writing.

4.5 Doors & Door Frames

  • Wipe internal door surfaces

  • Remove fingerprints

  • Clean around handles

  • Wipe frames, trims and top edges

The Service Provider does not provide:

  • Paint restoration

  • Scratch or dent repair

  • Abrasive scuff removal

  • Surface correction or repainting

Permanent marks and wear and tear are excluded.

4.6 Flyscreens

Flyscreens are cleaned in place and include:

  • Dust removal

  • Cobweb removal

  • Light wiping of accessible surfaces

Flyscreens are not removed unless expressly agreed.

The Service Provider is not liable for deterioration, brittle mesh, weakened clips, warped frames or pre-existing defects.

Steam cleaning is not applied to flyscreens.

4.7 Sliding Doors & Sliding Door Tracks

  • Clean internal glass panels

  • Wipe accessible frames

  • Vacuum loose debris from accessible internal tracks

  • Wipe track surfaces

The Service Provider does not:

  • Disassemble track systems

  • Perform mechanical repairs

  • Remove corrosion or structural damage

External sliding door glass cleaning is excluded unless separately booked.

4.8 Shower Screen Mineral Treatment

Where mineral build-up requires advanced treatment, the Service Provider may use controlled mechanical buffing equipment and/or razor blade scraping on glass surfaces deemed suitable.

The Service Provider:

  • Will not treat coated, fragile or unsuitable glass;

  • Is not liable for pre-existing scratches, etching or coating deterioration;

  • Does not guarantee restoration of chemically damaged or deeply etched glass.

4.9 Excluded Services

Unless confirmed in writing, the following are excluded:

  • Carpet steam cleaning

  • Wall washing

  • External windows

  • Pressure washing

  • Rubbish removal

  • Garden maintenance

  • Blind cleaning

  • Ceiling cleaning

Only services listed in the booking confirmation form part of this Agreement.

5. STEAM & MECHANICAL EQUIPMENT LIMITATION

5.1 Steam or hot-air equipment may be used on surfaces deemed suitable at the sole discretion of the Service Provider.

5.2 Steam or high-temperature cleaning will NOT be applied to:

  • Flyscreens

  • Light switches

  • Power points

  • Electrical fittings

  • Door surfaces

  • Door frames

  • Skirting boards

  • Painted trims

  • MDF or timber surfaces

  • Silicone seals

5.3 The Service Provider retains sole discretion in determining safe cleaning methods.

5.4 The Service Provider is not liable for damage arising from pre-existing deterioration or unsuitable materials.

6. BOND-BACK RECTIFICATION GUARANTEE FRAMEWORK

6.1 The Service Provider provides a rectification framework limited strictly to cleaning-related items within the agreed scope of Services.

6.2 If:

(a) Cleaning-related concerns are raised by the managing agent or landlord; and
(b) Written notice with inspection report or clear photographic evidence is provided within seventy-two (72) hours of service completion;

the Service Provider will return once to rectify those cleaning-related items at no additional cost.

6.3 Rectification is limited to one return visit.

6.4 This framework does not constitute a guarantee of bond release.

7. CONDITIONS OF RECTIFICATION

The rectification obligation applies only where:

  • The Property was fully vacated at time of cleaning;

  • Electricity and running water were available;

  • No persons or trades entered the Property after completion;

  • Issues raised relate strictly to cleaning tasks within scope.

Failure to meet these conditions voids the rectification obligation.

8. PAYMENT TERMS

8.1 Pricing is based on property size, condition and agreed scope.

8.2 A deposit may be required.

8.3 Full payment is due upon completion unless otherwise agreed.

8.4 The Service Provider may suspend rectification where payment remains outstanding.

9. LIMITATION OF LIABILITY

9.1 To the maximum extent permitted by law, liability is limited to the total fees paid for the Services.

9.2 The Service Provider is not liable for:

  • Pre-existing damage

  • Structural defects

  • Wear and tear

  • Appliance malfunction

  • Consequential or indirect loss

9.3 Nothing in this Agreement excludes rights under the Australian Consumer Law.

10. DIGITAL ACCEPTANCE

Online booking submission, payment or permitting service commencement constitutes acceptance of this Agreement.

The Service Provider may rely on booking system logs, timestamps and payment records as evidence of acceptance.

11. GOVERNING LAW

This Agreement is governed by the laws of Victoria, Australia.

ACCEPTANCE

By confirming a booking, making payment or permitting the Services to proceed, the Client acknowledges that they have read, understood and agree to be legally bound by this Agreement.