FRESHA Co. Bond-Back Guarantee – End-of-Lease Cleaning Agreement

This Agreement is made between FRESHA Co. (“Service Provider”) and the Client listed in the booking details.

1. Scope of Service

FRESHA Co. will provide a full End-of-Lease (Vacate) Cleaning service based on the industry-standard real estate checklist, including:

  • Full kitchen clean (oven, stovetop, rangehood, cupboards)

  • Bathrooms and toilets

  • Bedrooms and living areas

  • Floors (vacuum & mop)

  • Internal windows, sills, tracks

  • Skirting boards, doors, switches, light fittings

  • Cobweb removal

  • Wardrobes and cupboards

Additional services (carpet steam cleaning, wall cleaning, exterior windows, rubbish removal, garden work, etc.) must be listed in the booking confirmation.

2. Bond-Back Guarantee

FRESHA Co. provides a Bond-Back Guarantee covering all cleaning tasks included in the service.
This guarantee means:

  • If the real estate agent or landlord raises any cleaning concerns related to the areas we cleaned,

  • And the report is provided within 72 hours of the completed clean,

  • FRESHA Co. will return to fix those issues at no extra cost.

3. Conditions of the Guarantee

The Bond-Back Guarantee applies only when:

  1. The property is vacant, with no furniture or rubbish inside.

  2. Electricity and water are available for use.

  3. No other tradespeople or occupants enter the property after cleaning.

  4. The client provides the final inspection report or photos clearly showing the issues.

  5. The issue relates to tasks included in the original clean.

The guarantee does not cover:

  • Damage, stains, mould, or marks that cannot be cleaned

  • Wear and tear, permanent stains, or repairs

  • Pest infestations

  • Additional cleaning caused after the service has been completed

4. Pricing & Payments

  • Pricing is based on property size, condition, and requested extras.

  • A deposit may be required upon booking.

  • Full payment is due on the day of service unless otherwise agreed.

  • Additional charges may apply for:

    • Excessively dirty properties

    • Heavy grease, mould, or pet stains

    • Additional time or tasks not included in the standard checklist

5. Access to the Property

The client agrees to provide access via:

  • Key handover

  • Lockbox

  • Agent pickup (fees may apply)

If the team cannot access the property, a call-out fee may apply.

6. Parking

If free parking is not available, the client agrees to cover on-street or paid parking fees required to carry out the service.

7. Cancellations & Rescheduling

  • Cancellations within 24 hours may incur a late-cancellation fee.

  • Rescheduling is allowed, but subject to availability.

8. Liability

FRESHA Co. is not responsible for:

  • Pre-existing damage

  • Items left in the property

  • Faults in appliances, fittings, or fixtures

  • Unforeseen access issues

FRESHA Co. carries public liability insurance for cleaning services.

9. Agreement

By booking, the client acknowledges and agrees to all terms listed in this Bond-Back Guarantee End-of-Lease Cleaning Agreement.