FRESHA Services provides structured, compliant property care services to NDIS participants, Supported Independent Living (SIL) environments, and disability care facilities across Melbourne.

Our service model prioritises.

• Participant safety

• Respect and dignity

• Environmental hygiene

• Operational continuity

• Structured documentation and accountability

1. Cleaning & Hygiene Support

• Routine domestic cleaning

• Deep cleaning & sanitation

• High-touch surface disinfection

• Kitchen & bathroom hygiene maintenance

• End-of-lease and transition cleaning

Delivered with documented visit summaries and quality assurance.

2. Routine & Reactive Property Maintenance

• Minor repairs and upkeep

• Safety checks (non-electrical/non-plumbing unless licensed trade required)

• Reactive response to minor property issues

• Ongoing preventative maintenance coordination

Ensuring environments remain safe and functional.

3. Grounds & External Area Maintenance

• Garden upkeep and tidying

• Pathway and access clearance

• External area hazard reduction

• Waste & debris removal

Supporting mobility, accessibility and participant safety.

4. Handyman, Trade-Assist & General Labour Services

• Flat-pack assembly

• Minor installations

• Equipment relocation

• Property preparation tasks

• Trade-assist support under supervision (licensed trades engaged where required)

Structured to support care facilities, SIL properties and private residences.

5. Flexible Scheduling to Suit Care Environments

• Coordination with carers and support workers

• Non-disruptive scheduling

• Quiet service protocols where rewuired

• Consistent staff allocation and preference where possible

We work around participants — not the other way around.

a) Police-checked & insured staff
b) Working with Children & Animals (if required)
c) Risk-assessed service procedures
d) Incident reporting protocol
e) Documented visit summary
f) Respectful and dignity-focused conduct
g) Structured complaint resolution process
h) Clear communication with coordinators
i) 48-hour service rectification guarantee

• Plan-managed, self-managed and NDIA invoicing

• Itemised invoices aligned to NDIS categories

• Transparent service reporting

We understand that NDIS participants rely on stable, safe environments.

FRESHA operates with:

• Safety-first procedures

• Clear documentation

• Accountability at every visit

• Structured reporting where required

FRESHA Services delivering compliant, documented and accountable property care support. We remove operational risk for our partners

• Participants

• Support Coordinators

• SIL Providers

• Plan Managers

• Disability Service Organisations

• Government Procurement Teams

Cleaning and maintenance services supporting NDIS participants and care environments, delivered with a focus on safety, dignity and operational continuity, including:

• Household task support

• Hygiene and sanitation services

• Minor property maintenance

• Grounds and external area upkeep

• Documented visit reporting and incident protocols

Structured to meet compliance expectations and coordinator requirements.